AGB

Terms of Service
Last updated: March 25, 2026

Welcome to RLX. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any minor dependents to use this site under your supervision.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Services

We make every effort to display our products as accurately as possible. However, we cannot guarantee that all product descriptions, images, colors, or other content on the site are completely accurate, current, or error-free.

We reserve the right to modify or discontinue any product at any time without prior notice.

3. Pricing and Availability

All prices shown on our website are listed in the applicable currency displayed at checkout and are subject to change without notice.

We reserve the right to correct any pricing errors, inaccuracies, or omissions at any time, including after an order has been submitted.

Product availability is not guaranteed and may change without notice.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the payment method provided

  • Your order may be subject to verification before acceptance

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders that appear to be fraudulent, unauthorized, or placed for resale purposes.

5. Payment

Payment must be completed in full before an order is processed and shipped.

We accept approved payment methods made available at checkout. By submitting payment information, you authorize us to charge the full order amount, including any applicable taxes and shipping fees.

6. Shipping

We aim to process and ship orders within the estimated timeframes shown on our website. However, shipping times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, customs, weather, or other factors beyond our control.

Please ensure that your shipping information is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy carefully before making a purchase.

8. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, icons, product descriptions, and website design, is the property of RLX or its content suppliers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any part of this website without our prior written permission.

9. Prohibited Uses

You may not use our website or services:

  • For any unlawful purpose

  • To violate any applicable laws or regulations

  • To infringe upon our intellectual property rights or the rights of others

  • To transmit viruses, malware, or any harmful code

  • To interfere with or bypass the security features of the website

  • To collect or misuse personal information of others

We reserve the right to terminate your access to our services if you violate these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, RLX shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or the purchase of any products.

Our total liability for any claim related to a product or order shall not exceed the amount paid by you for that product or order.

11. Disclaimer of Warranties

All products and services provided through our website are offered on an "as is" and "as available" basis, unless otherwise stated.

We do not guarantee that the website will be uninterrupted, secure, or error-free, or that any defects will be corrected immediately.

12. Third-Party Services

Certain content, payment processors, tools, or services available through our website may be provided by third parties.

We are not responsible for the content, policies, or practices of any third-party websites or services.

13. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

14. Changes to These Terms

We reserve the right to update, change, or replace these Terms of Service at any time by posting the revised version on this page.

It is your responsibility to check this page periodically for updates.

15. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws applicable in the jurisdiction of the business, without regard to conflict of law principles.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: help@clienthelpnow.com