Kontaktinformationen
Contact Information
Last updated: March 20, 2026
At RLX, we are available to assist you with any questions related to our products, orders, shipping, returns, or general support.
Customer Support
If you need assistance, please contact our customer support team through the following email address:
Email: help@clienthelpnow.com
Support Topics
You may contact us regarding:
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Order status and shipping updates
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Returns, refunds, and exchanges
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Product questions
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Payment-related issues
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General customer support
Response Time
We aim to respond to all customer inquiries within 24 to 48 business hours.
Response times may be slightly longer during weekends, holidays, or high-volume periods.
Business Hours
Our customer support team is available during the following hours:
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Monday to Friday: 9:00 AM – 6:00 PM
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Saturday, Sunday, and public holidays: Closed
Company Information
Store Name: RLX
Customer Support Email: help@clienthelpnow.com